Motorola Solutions

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We believe AI outputs should be traceable and transparent, whereby the user can easily see, check and override AI’s recommendations

Our AI systems are designed to be advisory in nature and to not take consequential actions on their own. Using AI-generated guidance, we can help customers make better decisions faster.

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Unlock the full potential of AI for public safety while ensuring you stay in full control

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Product overview

Introducing Assist

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Solution overview

Better, Faster, Safer: Supercharging human capability with AI

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When complex safety and security threats move fast, you need to move faster. Explore how the Motorola Solutions Assist platform is designed to address the unique challenges of AI, offer insights from voice, video and data to support users in the Command Center, the field, and the precinct.

a 9-1-1 call taker looking at a computer monitor

A second set of ears when you need them most

Staffing shortages, extended training for new hires, stress and mental health burdens - all challenges 9-1-1 telecommunicators know all too well. Just in time, Assist is redefining the 9-1-1 experience with real-time transcription and translation of a 9-1-1 call. Reduce the cognitive load by leveraging highlighted keywords (such as location, names and the nature of the incident) and call summaries intelligently aggregated by public safety AI. With Assist, you can resolve 9-1-1 calls faster and with less stress, whether you are new to the job or the most experienced PSAP professional.

See Assist for 9-1-1 telecommunicators

A 9-1-1 dispatcher looking at a computer screen

An investigator reviewing footage on a monitor

911 Telecommunicator

Dispatcher

Frontline Responder

Investigator

Evidence Technician

A second set of ears when you need them most

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What’s faster than your command line?

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Need help while out in the field?

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FOIA requests flooding your inbox?

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No license plate? No problem.

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What’s faster than your command line?

Juggling two high-stress jobs, dispatchers face the unique challenge of managing emergency incidents and providing general support to the responders out in the field. With Assist, activities and workflows are significantly simplified and streamlined - providing one-click incident creation, license plate lookups and so much more. Through the power of Assist, dispatchers can greatly streamline repetitive activities, reduce their stress level and free up time for more critical emergencies.

See Assist for 9-1-1 dispatch

Need help while out in the field? Just ask ViQi

From basic commands like changing your radio channel or volume, to location confirmation, all the way to advanced maneuvers like driver’s license, license plate and VIN checks - ViQi - our public safety voice assistant, is here to help. Our newest device, the SVX video remote speaker mic, provides real-time translation in the field for two-way translation capability. You can also harness the power of ViQi through automated voice tagging.

See Assist for frontline responders

FOIA requests flooding your inbox?

With neverending FOIA requests, evidence technicians must redact any sensitive information before releasing it to the public. Assist AI transforms the redaction experience with persistent object recognition - allowing the technician to identify items to be redacted and the AI tracks and redacts, even if it goes offscreen. Also, the Assist transcription provides a simple way to navigate through audio tracks from a video - allowing for simple searches of phrases of interest.

See Assist for evidence management

No license plate? No problem

Without a license plate, many investigators are forced to fall back to canvassing nearby neighborhoods or hoping someone submits a tip. Assist AI reinvents the world of investigation. Reviewing vehicle images, AI can categorize and retain identifying characteristics, without a single license plate. Bumper stickers? Aftermarket accessories? Promotional writing? Damage? Assist can find that.

See Assist for police investigations

How we design AI-assisted experiences

AI must be responsible designed for mission-critical contexts in order to reliably assist people -and supercharge human capability - in critical moments of safety or security. Priority Intelligence™ focuses on providing you with the right intelligence to prioritize the right action. At its core, we design AI to maximize human strengths like judgement and reasoning, and to adapt to changing roles, tasks, risk levels and cognitive states. Our AI design principles include:

We believe AI should provide information tailored to the user’s role, task and current situation for optimized assistance

We are applying proven AI technology in a focused and collaborative way to narrowly-defined and well-understood use cases. This enables users to accomplish their tasks faster and more successfully.

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We believe AI design should keep users cognitively engaged and alert to avoid blind trust or overreliance in technology

We apply proven AI and machine learning technologies that are carefully trained, thoroughly characterized and extensively tested. This results in AI-powered solutions that are far less likely to behave unexpectedly in the field.

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We believe a user should be able to understand how AI conclusions were reached and see the sources from which suggestions were drawn

The Motorola Solutions Technology Advisory Committee (MTAC) serves as a ‘technical conscience’ and advises the company on ethics, limitations and implications of specific product technologies. Additionally, we consult with objective third parties to provide an outside-in point of view to guide our decisions.

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You’ve got questions. Assist Chat has answers.

Securely access and summarize information, from incident details to policy manuals, all in one place with Assist Chat.

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Accelerate investigations with Assisted Vehicle Search

Burdened by lengthy investigations? Natural language search - powered by Assisted Vehicle Search - is here to transform your process, making it faster and easier to surface vehicles of interest.

Make it accountable

Make it contextual

Make it engaging

Make it tangible

Learn more about our AI principles and how AI labels provide clear, concise descriptions of how AI is used on our products.

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Maximize the value of digital evidence with Assisted Narrative

Use all of your digital evidence to build and edit a stronger narrative. With the ability to edit, and required verification you never compromise evidence control.