Answering the Call
Discover the trends and strategic recommendations on the future of emergency call taking, with insights from more than 2500 residents across Australia and New Zealand. Learn about: The surprising willingness of the public to share personal data with emergency services. AI in the new era of emergency response. How different generations prefer to contact emergency services (it’s not always by voice). The case for change in emergency call handling technology. Explore key insights below.
Inside the future of emergency call handling: an exclusive preview
Welcome the use of AI for automatically pinpointing precise caller locations
Those who were aware of AI usage in emergency response were almost 3 times more likely to trust it
Are comfortable sharing their exact location data with public safety agencies to improve emergency response
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76%
3x
86%
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