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How can Motorola Solutions’ Guardian Public Safety Solution help prevent a missing person call turning into a life-threatening situation? Guardian Public Safety Solution is a cloud-hosted platform that cuts cost, improves workflows and reduces risk.
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Emergency call handler
Dispatcher
Click the buttons below to see how Guardian Public Safety Solution empowers both an emergency call handler and a dispatcher during a missing person incident
Emergency Call Handler
Call received
Incident report reception
The police call handler receives the initial report of the missing person, including details of their last known location, appearance and circumstances.
Seamless integration
The Guardian integrated communications control system (ICCS)'s intuitive user interface and seamless integration with other systems make it quicker and easier to answer emergency calls and record the information given, saving time and ensuring no details are missed. This leads to a faster response time and a reduced wait for callers.
Information gathering
The call handler gathers crucial information about the incident, including location, time, immediate risks and witness accounts.
Automatic searches
As the details of the call are recorded in the system, Guardian's contact management tool automatically searches for previous calls and background information and auto-populates fields, giving the call handler immediate context and saving valuable time during emergencies.
Information Gathering
Initial risk assesment
The operator evaluates risks to the public, officers, property, and the missing person. This assessment will be updated with new information and will guide the response strategy and resource allocation.
CRS Call Assist
With the contextual information gathered by Guardian's contact management tool and the information provided by the caller, the call handler is better equipped to make an appropriate risk assessment. This makes it far more likely that the most appropriate decisions will be made.
INitial risk assessment
Call prioritisation
Based on the information received, the call handler categorises the urgency of the incident using a priority system based on factors such as age, vulnerability, and potential danger to the missing person, determining the speed and nature of the response required.
CRS Call Assist
With the contextual information gathered by automated searches made by Guardian's contact management tool and the information provided by the caller, the call handler is far better equipped to make an informed decision on the priority level of the incident. This leads to a faster and more effective police response.
Call prioritisation
Creation of incident log
The call handler documents all relevant information, actions and communications related to the incident in a centralised log for reference and accountability, ensuring it is accurate and concise for the dispatcher and responding officers.
Automatic call recording
A protected recording of the call is created in the Guardian ICCS database, saving the call handler time and ensuring that the dispatcher and responding officers have the most accurate information possible. Not only does this lead to a more accurate record of the incident but the speed at which the call handler can create that record and pass information to the dispatcher leads to a faster response.
Create incident log
Communication with dispatcher
Finally, the call handler passes the incident details to the dispatcher, who will then manage the response.
Seamless integration
Incident details are easily sent to Guardian's Computer-Aided Dispatch (CAD) system through a seamless integration with Guardian ICCS. This ensures a speedy handover to the dispatcher, allowing them to begin quickly coordinating a response.
Transfer to dispatcher
Key benefits
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Handover to Dispatcher
As the first point of contact for the public, call handlers must gather crucial information about incidents, assess the situation, provide immediate support to callers, and pass the details to the dispatcher.
Click the arrows to see how Motorola Solutions’ Guardian Public Safety Solution can help to streamline the process during a missing person incident.
Motorola Solutions' Guardian Public Safety Solution significantly streamlines the emergency response process, from the initial call to the incident's resolution. By automating tasks, integrating systems, and providing real-time information, Guardian Public Safety Solution empowers call handlers and dispatchers to make faster, more informed decisions, ultimately enhancing public safety and saving lives.
Incident report reception
Enhanced workflow using Guardian
Information gathering
Enhanced workflow using Guardian
Initial risk assessment
Enhanced workflow using Guardian
Call prioritisation
Enhanced workflow using Guardian
Creation of an incident log
Enhanced workflow using Guardian
Communication with dispatcher
Enhanced workflow using Guardian
Dispatcher
As Dispatchers receive information from call handlers they must prioritise incidents, dispatch police units to the scene, and manage resources effectively. They constantly monitor ongoing situations, provide updates to officers, and coordinate with other emergency services when needed.
Click the arrows to see how Motorola Solutions’ Guardian Public Safety Solution rocess dug a missing person incident.
Reviewing incident log
The dispatcher reviews the incident log to understand the situation and determine an appropriate response while ensuring all actions are recorded and the latest information is available.
Guardian Command CAD
The dispatcher can efficiently review the incident on Motorola Solutions' Guardian Command CAD system and confirm priorities based on standard operating procedures (SOPs). This keeps the incident response process running smoothly, facilitating better incident response and management.
Reviewing incident log
Enhanced workflow using Guardian
REview incident log
Resource allocation
Based on the priority and location of the incident, the dispatcher decides on and assigns the appropriate personnel, equipment and other resources needed for an effective search and response.
Live mapping
Live mapping within the Guardian CAD system allows dispatchers to view crucial information such as incident locations and police resource positions in real-time. This enables efficient resource allocation based on location, status, and type without the need to jump between systems, ultimately accelerating response times.
Resource allocation
Enhanced workflow using Guardian
Resource allocation
Dispatching units
The dispatcher communicates with the assigned officers, providing all necessary details and dispatching them to the scene to begin the investigation and other activities.
Direct communication
The dispatcher communicates with the assigned officers and resources via the AIRWAVE TETRA radio network using both voice and text messages through the Guardian Integrated Communications Control Systems (ICCS). Communication is direct and clear without interference, allowing officers to get to work immediately with all the information they need to deliver an appropriate response.
Dispatching units
Enhanced workflow using Guardian
Dispatch units
Coordination and support
The dispatcher maintains an overview of the situation while communicating with all units and support services involved to ensure a coordinated effort, providing assistance when necessary.
Incident management
The dispatcher monitors Guardian CAD and uses Guardian ICCS to communicate with units and services via various channels, ensuring efficient incident management and resolution.
Coordination and support
Enhanced workflow using Guardian
Coordinate and support
Continuous monitoring
The dispatcher continuously monitors the situation, reassessing risk, tracks team progress, and is ready to escalate or request additional resources.
CAD and ICCS integration
The Guardian CAD and Guardian ICCS integration allows dispatchers to quickly and easily add updates from various sources to the CAD system, saving time and improving accountability.
Continuous monitoring
Enhanced workflow using Guardian
Continue monitoring
Incident updates
As the situation evolves, The dispatcher logs information, sightings, and developments, and disseminates updates to stakeholders to maintain a clear record for review or investigation.
Streamlined information sharing
The Guardian Public Safety Solution streamlines information sharing, allowing dispatchers to quickly upload officer updates (e.g., photos) to Digital Evidence Management System (DEMS) and Pronto mobility application for better evidence management and real-time awareness of the scene.
Incident updates
Enhanced workflow using Guardian
Update incident
Closure of the incident
Once the missing person is found or the incident is resolved, the dispatcher concludes the response, accounts for all units, notes follow-up actions, updates the incident log, and closes the CAD case.
CAD system
The dispatcher updates the Guardian CAD system with the results of the incident, any intel gathered and all other relevant information before closing the incident. Everything is stored in the CAD system where it can be referred to for future reference.
Closure of the incident
Enhanced workflow using Guardian
Close incident
CAD system
The dispatcher updates the CAD system with the results of the incident, any intel gathered and all other relevant information before closing the incident. Everything is stored in the CAD system where it can be referred to for future reference.
Standard action
CRS enhanced workflow
Closure of the incident
Once the missing person is found or the incident reaches a resolution, the dispatcher concludes the response and ensures that all units are accounted for and that any follow-up actions are noted. The incident log is updated to reflect the resolution and is closed in the CAD system.
key benefits
Explore Key Benefits
Key benefits include:
Improved efficiency and accuracy in call handling and incident logging.
Enhanced situational awareness for call handlers and dispatchers.
Faster response times through optimised resource allocation and dispatch.
Effective communication and coordination among all involved parties.
Comprehensive record-keeping for accountability and future reference.
To discuss how Motorola Solutions’ Guardian Public Safety Solution platform can advance your emergency response, contact us today
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Explore key benefits